Refund Policy

1. Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To initiate a return, please contact our support team with your order number and reason for return.

2. Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your payment provider's policies.

3. Exchanges

If you need to exchange a product for a different one, please contact us. Exchanges are subject to product availability. Refunds and exchanges will be processed within 7 business days after we receive your returned item.

4. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Perishable goods
• Items marked as final sale

5. Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately at hello@auronelabs.org. We will arrange for a replacement or full refund, including any shipping costs incurred.

6. Return Shipping

The customer is responsible for return shipping costs unless the return is a result of our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

7. Late or Missing Refunds

If you haven't received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at hello@auronelabs.org.